Tuesday, 14 March 2017

Problems are short-lived.

Problems are short-lived.
  • If we genuinely wish to resolve it.
  • Find and learn ways to solve it. And in the process of solving it, learn and equip oneself to address the problem if it recurs.
  • Communicate and seek help to learn ways of resolving it.
  • Set out to tackle it head-on post equipping oneself.
  • Set a target date for it to be resolved. So we can move on to solve the next one.
  • Learn from anyone equipped to address it, without a bias.

Here is an experience sharing of how I tried to address a problem.

I tried to recently help an employee who was in trouble and had called to ask for help stating 'You help everyone and hence I came to you'.
I was happy go lucky, trying to help others. The joy I got when their problems were getting resolved and the feedback I was receiving was enthralling. Without re-thinking, I was willing to help this employee too.

While I was away, the same employee threw a temper tantrum which arose from an unfulfilled *ask/want. When I came back in office, I tried to address the problem which the employee had shared over the call. I wished to help and address the problem face to face in a benevolent way.

(Later did I learn that the employee was not performing few tasks because it was not something that the employee wanted to do to get to the next level). *Ask/want, was to get promoted.

I believe that 'there is no professional problem which effective communication cannot solve'. And clearly effective communication was not happening because the employee when we met to resolve the problem was firstly talking continuously. (Yes, this means less listening).
Secondly, is reading too much into my facial expression (which as I am well aware off, reflects nothing but what I communicate and utter justly) and conveying that 'I know what girls are. I can read their facial expressions and derive what they say and mean do not match'.
It has thus far not happened to me, that I said something and meant another thing. I am direct and say what I mean at all times.
Am there and fully present, listening to the employee and have offered to help and this happens! And the employee continues to demean.

A few days ago, there was no need to offer kindness in this situation (as I was away and did not have face to face connect with the employee) but training only. This time I did offer kindness to the employee and professionally. I conveyed to the employee that I am here because I wish to help. And left the room thinking 'All this I had to listen to because I tried to help you out in your difficult situation!'. What I did do was, respectfully listen to the employee, the concerns, immediate action points for both of us, convey the do's and don'ts and leave.

I recollect what I learned at Fiona Charles workshop at European Testing Conference on Leadership, from management related tweets of Esther Derby and blog posts of Johanna Rothman that it is so much better to not heed to the negativity around and move on to what you set out to do. This allows me to focus on the good and rest the rest.

There are territories one must not cross as a leader when problem solving, like the one's mentioned below.
Offer to help those:
  • Who do not wish to learn - (How can tutoring help in this case?).
  • Who have a 'i-know-it-all' attitude - (Who can tutor someone with this kind of perspective to problem solving?).
  • Whose confidence you have not gained yet.
  • Who are brainwashed time and again (they are in a vicious circle).
Do what you set out to do, but beware some do not want to be helped.
Invest your time where it's worth it.
Ignore the negative and give a listen to this song 'What a beautiful world' by Louis Armstrong :)
Truth be told, be kind. BE KIND to yourself, so that you can be kind to others.

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